Payment policy

1.Accepted payment methods

You can pay by debit or credit card, mobile financial services, or internet banking. The live list is shown on the payment page.

2.Processing through SSLCommerz

All transactions go through the SSLCommerz secure gateway. Card and account credentials are never stored on UkilVai’s servers.

3.Consultation payments

The consultation fee is shown when you confirm a booking and taken once you agree to it. Nothing is charged without your agreement.

4.Legal service payments

Depending on the service, payment may be taken in full up front or in stages. Which applies is stated before you confirm the order.

5.Taxes and additional fees

Applicable taxes and government fees are itemised separately in the payment summary. Fees payable to a government office are distinct from the service fee.

6.Payment confirmation

After a successful transaction a receipt appears in your account and a confirmation is sent to your registered email address.

7.Failed or pending transactions

Where a transaction fails, the bank or provider normally returns the money. If an amount was debited but the order was not confirmed, contact us with the transaction reference.

8.Cancellation

You may ask to cancel before work begins. Once work has started, a fee for the completed portion may apply. The applicable window is set in the platform configuration and shown to you at the time of ordering.

9.Refund eligibility

• Cancellation before a service begins may be eligible for a refund.
• A duplicate payment caused by a technical fault is refundable.
• Fees for work already completed are generally not refundable.
• A legal outcome differing from what you hoped for is not a basis for a refund.

10.Refund processing time

An approved refund is returned to the original payment method. The actual time depends on your bank or provider; the stated period is set in the platform configuration and confirmed when the refund is approved.

11.Disputed transactions and chargebacks

If you disagree with a transaction, contact us first — most matters are resolved quickly. Where a chargeback is raised, the process of your bank and of SSLCommerz applies, and we supply the information they require.